Privacy Policy

1. Data Controller

The data controller for your personal data is:

Digisell Ltd
Kosta Aristidou, Agios Athanasios, Limassol, Cyprus
Email: nick@motionvid.ai

2. Data We Collect

2.1 Account Data

• Name, email address
• Password (stored hashed, never in plain text)
• Profile information you provide

2.2 Payment Data

• Billing address and payment method details
• Payment data is processed by our payment provider (Stripe) and we do not store full card details on our servers

2.3 Usage Data

• Features used, credits consumed, videos generated
• Timestamps, session duration, and interaction patterns
• Device type, browser, operating system, IP address

2.4 Content Data

• Images, videos, and prompts you upload or create
• AI-generated outputs

2.5 Communication Data

• Support tickets, emails, and feedback you send us

2.6 Cookies and Tracking

• Essential cookies for authentication and session management
• See Section 9 for details

3. How We Use Your Data

We process your personal data for the following purposes and legal bases:

• Provide and operate the Services (Legal basis: Performance of contract) — account creation, video generation, credit tracking, and delivering the platform functionality you signed up for.
• Process payments (Legal basis: Performance of contract) — managing subscriptions, billing, and refunds via Stripe.
• Communicate with you (Legal basis: Performance of contract / Legitimate interest) — service updates, security alerts, and responding to your support requests.
• Improve and develop our Services (Legal basis: Legitimate interest) — analyzing usage trends, debugging issues, and enhancing user experience.
• Marketing communications (Legal basis: Consent) — promotional emails and product announcements. You can opt out at any time.
• Prevent fraud and abuse (Legal basis: Legitimate interest) — detecting unauthorized access, enforcing usage limits, and protecting the platform.
• Comply with legal obligations (Legal basis: Legal obligation) — tax reporting, responding to lawful requests, and regulatory compliance.

4. Data Sharing

We share your personal data only in the following circumstances:

• Payment processors: Stripe processes your payment information.
• Cloud infrastructure: We use cloud hosting providers to store and process data.
• AI service providers: Your prompts (not personal data) are sent to third-party AI providers for video generation. These providers process data under our instructions and data processing agreements.
• Analytics: We use privacy-respecting analytics tools to understand platform usage.
• Legal requirements: We may disclose data if required by law, court order, or to protect our rights.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

We do not sell your personal data to third parties.

5. International Data Transfers

Your data may be processed outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, including:

• EU Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

6. Data Retention

We retain your data for:

• Account data: For the duration of your account plus 30 days after deletion.
• Payment records: As required by tax and financial regulations (typically 6-7 years).
• Content data: Until you delete it or your account is terminated, plus a 30-day grace period.
• Usage data: Aggregated and anonymized after 24 months.
• Support communications: Up to 36 months after resolution.

7. Your Rights (GDPR)

Under the GDPR, you have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Request correction of inaccurate data.
• Erasure ("Right to be Forgotten"): Request deletion of your data.
• Restriction: Request that we limit processing of your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interest.
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent).
• Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing that significantly affect you.

To exercise any of these rights, email nick@motionvid.ai. We will respond within 30 days.

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Commissioner for Personal Data Protection (Cyprus) — www.dataprotection.gov.cy — or your local EU supervisory authority.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication
• Regular security assessments
• Incident response procedures

While we take reasonable measures to protect your data, no system is 100% secure. In the event of a data breach affecting your personal data, we will notify you and the relevant supervisory authority as required by GDPR (within 72 hours).

9. Cookies

Essential Cookies

Required for the platform to function (authentication, session management). These do not require consent.

Analytics Cookies

We do not currently use analytics cookies. If we introduce them in the future, they will only be placed with your explicit consent.

Third-Party Cookies

Some third-party services (e.g., payment processors) may set their own cookies. These are governed by their respective privacy policies.

You can manage cookie preferences at any time through your browser settings.

10. Children's Privacy

MotionVid is not directed at children under 13. We do not knowingly collect personal data from children under 13. If we discover that we have collected data from a child under 13, we will delete it promptly. Users between 13 and 18 require parental consent.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. The updated policy will be posted on this page with a revised date.

13. Contact Us

For privacy-related questions or to exercise your data rights:

Email: nick@motionvid.ai
Company: Digisell Ltd
Address: Kosta Aristidou, Agios Athanasios, Limassol, Cyprus